documents

Tools for recruiting, training and managing volunteers

Training Outline for Volunteers

This document outlines the main steps in running an online volunteer training session.

Volunteer training manual

This training manual outlines the procedures for the project, a script volunteers can follow, and a FAQ section.

Co-ordinators Procedures

This document outlines the steps that the project co-ordinators will take to help facilitate their program.

Declaration of honour and confidentiality

A document that volunteers can sign to state they do not have a criminal record and that they will keep data confidential.

Volunteer Sign Up Sheet

A document that can be used and adapted to track the volunteers and record required information for each person.

Sample Client Log File

This document is an example of the template used by volunteers and co-ordinators to call, take orders, and note any issues. Each client has their own file log created.

Client Call Log Sheet

This document is used by co-ordinators to track call and order dispatches for all of the clients each week.

Tools for ordering groceries

Sample grocery order form

This is an example of a grocery order form being used in the project. These are also found in the sample client log file.