Volunteer training manual

This training manual outlines the procedures for the project, a script volunteers can follow, and a FAQ section.

Co-ordinators Procedures

This document outlines the steps that the project co-ordinators will take to help facilitate their program.

Declaration of honour and confidentiality

A document that volunteers can sign to state they do not have a criminal record and that they will keep data confidential.

Volunteer Sign Up Sheet

A Google Sheet that can be used and adapted to keep track and record needed information on the project’s volunteers.

Sample Client Log File

This is a sample template of the client files used for the project. The file is accessed by volunteers and coordinators to track grocery orders, phone calls, and hold confidential information on the client.

Client Call Log Sheet

This document is used by co-ordinators to track calls and order dispatches for all of the clients each week.

COMMUNIQUÉ for COMMUNITY PARTNERS

This document provides an example of communication with community partners. It aims to inform about your project and to promote it.

HYGIENE GUIDELINES FOR DELIVERY, SHOPPING, AND GROCERY HANDLING

This document outlines hygiene protocal for grocery delivery, shopping, and the handling of groceries.

PAYMENT METHODS

This document considers the variety of payment options one can offer.

Steering committee R&R

This document explains the role and importance of the steering committee

Training Outline for Volunteers

This document outlines the main steps in running an online volunteer training session.

Job Descriptions

This document explains the different positions for the project.

Project Set-Up

The steps taken to set up and implement a grocery project in your neighbourhood

Sample grocery order form

This is an example of a grocery order form being used in the project. These are also found in the client call log sheet.